Disclosure under Japan's Act on Specified Commercial Transactions

Last updated: August 28, 2026

This disclosure identifies the seller for all paid services listed below, provided by Gotaru Co., Ltd. (the “Company”). The seller's details are shared across these services, but prices, payment schedules, and cancellation conditions differ. Please also read the section for the service you use.

  • tabiori Premium (automatically renewing monthly or annual subscription)
  • Itinerary printing (pay-per-use submission of print data to Network Print)
  • tabiori studio (monthly subscription for travel companies)

Seller

  • Gotaru Co., Ltd.

Seller's address

  • 7F Perla Central Building, 1-5-23 Chuo-machi, Oita-shi, Oita 870-0035, Japan

Representative

  • Satoshi Tagomori, President and Representative Director

Qualified invoice issuer registration number

  • T4320001020903
  • To request a qualified invoice, please contact us using the details below.

Contact details

  • Department: tabiori Division
  • Telephone: 097-574-7415(Hours: 10:00 a.m.–4:00 p.m. on weekdays, excluding weekends, Japanese public holidays, and the year-end/New Year holiday period)
  • Email: info@tabiori.com

Payment methods (all services)

  • Credit cards (Visa, Mastercard, JCB, American Express, Diners Club, and Discover)
  • In addition to the credit cards listed above, Apple Pay and Google Pay are available for tabiori Premium subscriptions purchased on our website and itinerary printing purchased on our website or in the tabiori app. Stripe Link is also available at checkout on our website.
  • Payments received directly by the Company are processed by Stripe (Stripe Japan K.K. and its affiliates). Stripe handles credit card information; the Company does not retain it.
  • Credit card statements normally show “TABIORI” (or its Japanese katakana equivalent, “タビオリ”). The print-data submission fee may appear as “TABIORI PRINT”. Some card issuers may truncate this to “TABIORI”.
  • Only tabiori Premium subscriptions purchased through the App Store (iOS) or Google Play (Android) are charged to your Apple or Google account under the respective provider's terms. Payments for itinerary printing and tabiori studio are received by the Company without going through an app store.

Payment due dates (all services)

  • Credit cards: the payment date depends on your card's billing cycle and agreement. Please check with your card issuer.

1. tabiori Premium

tabiori Premium is a paid membership offering itinerary edit locks, increased Scrapbook storage (10 GB, compared with 100 MB for free members), original-quality photo storage, waived print-data submission fees, and an ad-free experience. These benefits extend to every member of a Premium itinerary. For details, see About Premium.

Prices

  • Subscriptions purchased on our website (tabiori.com): JPY 470 per month or JPY 3,800 per year, including tax
  • Subscriptions purchased through the App Store or Google Play: JPY 480 per month or JPY 3,900 per year, including tax
  • App Store and Google Play prices differ from prices on our website. Please check the price displayed in your store before subscribing.
  • Prices displayed for subscriptions purchased on our website include 10% consumption tax. No additional consumption tax is charged on top of these prices.

Additional costs

  • No fees are payable to the Company other than the subscription price. There are no setup or cancellation fees.
  • You are responsible for internet connection and data charges.

Payment methods and timing

  • Payment methods are described in “Payment methods (all services)” above.
  • Website subscriptions: the first payment is charged when you complete your subscription.
  • Subsequent payments are charged automatically, in advance, to the same credit card every month (monthly plan) or every year (annual plan), starting from your subscription date.
  • There is no free trial.
  • For subscriptions purchased through the App Store or Google Play, payment timing follows the respective store's terms.

When the service becomes available

  • You can use the service immediately after payment is completed.

Subscription term and automatic renewal

  • The subscription renews automatically with no fixed end date. Unless you cancel, it will renew and a payment will be charged at each renewal.

Cancellation (withdrawal of an application or termination)

The cancellation procedure depends on where you subscribed.

  • If you subscribed on our website, go to My Page → About Premium, open the billing portal, and stop automatic renewal. If you complete this by the day before the next billing date, no further payments will be charged.
  • If you subscribed on iOS (App Store), go to Settings → iTunes Store → Apple ID → View Apple ID and turn off automatic renewal. Under Apple's terms, you must do this at least 24 hours before the renewal date.
  • If you subscribed on Android (Google Play), go to Play Store → Subscriptions → tabiori and turn off automatic renewal. Under Google's terms, you must do this at least 24 hours before the renewal date.
  • In all cases, cancellation takes effect at the end of the current subscription period. You can continue using Premium until then. Your account becomes a free membership after that period ends.

Switching between monthly and annual plans

  • For subscriptions purchased on our website, switching between monthly and annual plans is not available in the billing portal. To change your plan, please contact us using the details below.

Invoices and receipts

  • For subscriptions purchased on our website, electronic invoices and receipts are available in the billing portal, accessed from My Page → About Premium. We do not send paper copies by post.
  • You can issue a PDF receipt with a specified billing name from My Page → Receipts.
  • Receipts for App Store and Google Play purchases are handled under Apple's or Google's terms.

Refunds

  • This service constitutes the provision of services and is not subject to the return system (commonly called “cooling-off”) set out in Article 15-3 of Japan's Act on Specified Commercial Transactions.
  • Because you can use the service until the end of the paid period, we do not provide refunds or prorated adjustments. Refunds for App Store and Google Play purchases are handled under Apple's or Google's terms.

2. Itinerary printing (submission of data to Network Print)

This service issues a user number for printing a tabiori itinerary on a multifunction copier at a convenience store. The fee does not cover the printing itself. Participating stores are Lawson, FamilyMart, and the Poplar Group, in Japan only. For details, see About itinerary printing.

Prices

  • Print-data submission fee: JPY 299 per submission, including tax
  • The print-data submission fee is waived for Premium members.

Additional costs

  • Printing is charged separately. You pay the printing fee at the convenience store's multifunction copier; the Company does not receive it. Check the price displayed on the copier.
  • You are responsible for internet connection and data charges.

Payment methods and timing

  • You pay by credit card each time you request a user number. Apple Pay and Google Pay are available both on our website and in the tabiori app. Stripe Link is also available on our website.
  • There are no recurring charges or automatic renewals.

When the service becomes available

  • Your user number is provided immediately after payment is completed.
  • The user number is valid for five days from submission of the itinerary data. Printing is unavailable after it expires, so please print within that period.

Print specifications

  • Cover size: A4 (297 × 210 mm) / Orientation: landscape / Print setting: single-sided / Paper: plain copier paper (wood-free paper)

Withdrawal, cancellation, and refunds

  • The user number is provided and the service is completed when payment is completed. We therefore cannot accept withdrawal or cancellation after payment.
  • This service constitutes the provision of services and is not subject to the return system (commonly called “cooling-off”) set out in Article 15-3 of Japan's Act on Specified Commercial Transactions. The service is completed when the user number is provided, so refunds are not available.
  • Use of Network Print is also subject to the Network Print Terms of Use established by Sharp Marketing Japan Corporation.

3. tabiori studio (for travel companies)

This is a business service for travel companies and travel agencies. You enter into the agreement in your capacity as a business.

Prices

  • Free plan: free of charge
  • Standard plan: JPY 6,800 per month, excluding tax
  • Pro plan: JPY 14,800 per month, excluding tax
  • All displayed prices exclude tax. Consumption tax of 10% is charged separately. The final confirmation screen and invoices show the price before tax, the consumption tax amount, and the total including tax.
  • Only monthly billing is available. Annual billing is not offered.
  • The Team plan and payment by invoice (bank transfer) are not available through self-service signup. Please contact us using the details below if you would like either option.

Additional costs

  • No fees are payable to the Company other than the monthly subscription fee and consumption tax. There are no setup fees, additional charges, or cancellation fees.
  • The subscribing business is responsible for internet connection and data charges.

Payment methods and timing

  • Payment is by credit card only.
  • The first payment is charged when you complete your subscription.
  • Subsequent payments are charged automatically, in advance, to the same credit card every month, starting from your subscription date.
  • There is no free trial.

When the service becomes available

  • You can use the service immediately after payment is completed (your plan is updated immediately in the studio console).

Subscription term and automatic renewal

  • This is a monthly, automatically renewing subscription with no fixed end date. Unless you cancel, it renews every month and a payment is charged at each renewal.
  • If you complete cancellation by the day before the next billing date, no further payments will be charged.

Plan changes

  • Upgrades take effect immediately after you complete the procedure. The prorated difference for the remainder of the current billing period is charged at that time.
  • Downgrades take effect at the end of the current billing period.
  • The lowest plan available through the downgrade procedure is Standard. To switch to Free, follow the cancellation procedure below.

Cancellation (withdrawal of an application or termination)

  • You can cancel at any time in the studio console under Company settings → Plan → End subscription. You do not need to contact us by phone or email.
  • Cancellation takes effect at the end of the current billing period. You can continue using your paid plan until then.
  • Your account switches to the Free plan after that period ends.

Refunds and prorated adjustments

  • This service constitutes the provision of services and is not subject to the return system (commonly called “cooling-off”) set out in Article 15-3 of Japan's Act on Specified Commercial Transactions.
  • Downgrades and cancellations take effect at the end of the billing period, and you can continue using your existing plan throughout the paid period. We therefore do not provide refunds or prorated adjustments.

Further details

System requirements

  • tabiori app: iOS 15.6 or later, or Android 7.0 (API level 24) or later
  • tabiori on the web (tabiori.com): we recommend the latest version of your browser. Minimum requirements are Google Chrome 107, Microsoft Edge 107, Mozilla Firefox 104, or Safari 16. JavaScript and cookies must be enabled.
  • tabiori studio console: a computer meeting the same browser requirements listed above. JavaScript and cookies must be enabled.
  • All services require an internet connection.
  • Itinerary printing requires a multifunction copier at a participating convenience store in Japan.

Other conditions

  • Service conditions, the scope of the Company's liability, prohibited activities, and other matters are set out in the Terms of Service. The handling of personal information is set out in the Privacy Policy, and our solicitation policy is set out in the Solicitation Policy.
  • For questions about cancellation or refunds, please contact us using the details below.

Contact

For questions about this disclosure, please contact:

Company: Gotaru Co., Ltd.
Department: tabiori Division
Address: 7F Perla Central Building, 1-5-23 Chuo-machi, Oita-shi, Oita 870-0035, Japan
TEL : 097-574-7415
Email: info@tabiori.com
Hours: 10:00 a.m.–4:00 p.m. on weekdays, excluding weekends, Japanese public holidays, and the year-end/New Year holiday period

End of disclosure